Analysing Quality with Generalized Kinetic Methods

A mathematical structure is developed with the aim of analysing the  time evolution of the quality of a composite system such as a medical service inside an hospital. The approach belongs to the so called Generalized Kinetic Theory,  and consists of a set of balanced statistical equations about the probability  distribution functions of the system populations over a state variable that  represents the perceived quality. Internal and external actions are taken into account by means of  direct interactions and ensemble terms. The mathematical framework is developed for a general setting. As a particular case, a model is suggested with reference to the  quality of a  specific medical service.
 

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